Do NOT give this business your business

I am talking about the tire store that is named after the place where the Royal Tire Family resides.  If you live in 'Murrka, you know which one I'm talking about.

I was practically *forced* to buy new tires for the car because the ones that were on there were the original tires and they were dry rotted from the S Fla heat and humidity.  I was in danger of them bursting while driving and, in fact, they were bowing and making the car shake if I drove over 40 mph.  Unfortunately, tires is not something I can install on the car myself so I had to go to the tire store.

The old woman decided that we HAD TO GO RIGHT NOW!!! last night just an hour before the store closed, so by the time we got there, it was a half hour before the store closed and the mechanic had left.  The sales person/manager who my mother had talked to had to call the guy to get him to come back to the store to do the work.  It's really ridiculous that a "manager" knows that a customer is on the way to do hundreds of dollars worth of business and just lets the mechanic go home and then act like the guy just left on his own and he didn't know.

Then they pull the bullshit that they can put the new tires on but they can't do the alignment.  The car was pulling to the right really badly(which indicates that it is out of alignment) and it is not good to put new tires on a car that is doing that without doing the alignment.  So the sales person/manager or whatever title he had says that we would have to come back in the morning for the alignment.  My mother insisted that they do it then and the guy was like 'oh, we don't have enough time to do it.'

So when the mechanic finished putting the new tires on and it was time to pay the bill, the sales guy had charged for the alignment.  So we were like, "But we thought you said that you didn't have time to do it?"  And the sales guy is like, "Oh, he went ahead and did it."  I thought that was kinda fishy since I didn't remember seeing the mechanic move the car from the lift over to where the alignment contraption was.  I didn't think you could just adjust it without knowing from the machine *how much* to adjust it.

I paid the extremely painfully high bill that killed me a little inside, and then they closed up shop and we left.  Well, once I got out of the parking lot and onto the main street which was a straight road,  I IMMEDIATELY knew that the alignment was not done because the car was *STILL* pulling to the right.  I was so fucking pissed off!  These bastards lie and tell you anything knowing that you are going to have to come back the next day.  Do they just think you are too fucking stupid to not notice that the car is still doing the thing that you paid them to fix?  And this is not the first time that I (or the old woman) have experienced this kind of shit with this company.  If you don't watch them like a hawk, they pull the same shit of charging you for a service and then not doing it.  We were NEVER going to do business with this company after the last time, but because the competition is just as bad(had the same problems with them), we gave these bastards one more shot(because it was a different store location) and they still pull some shit.

We ended up having to take the car back today, bitch them out, and get the work done(which another mechanic actually did because I watched him, also the car was driving straight when we left) and also get a refund on a service that they sold us which we did not need.  That was another issue.  I paid cash and the guy was trying to give a song and dance that he couldn't refund me back the cash without going through corporate and a bunch of other nonsense excuses.  In the end, I got the refund.  It's better to give the refund than to have me flip out.  (On a side note, there was a nice Puerto Rican lady there who was overhearing me bitch about the numerous scams and she was nodding her head in agreement.  Then we got to talking and she has had the same experiences with these types of places.  She told me that she had to flip out on them, too, and you don't want a Puerto Rican woman flipping out on you!  LOL)

Anyway, I am not letting this slide.  I plan on writing a scathing report to corporate(not that they care, they set policy and know that this shit happens all the time) and telling EVERYONE I know not to do business with the shitheads.  Blogging about it is a good start!